©2019 by Tannoch Stables

CANCELLATION POLICY

Any lessons or activities cancelled within 24hrs of the start time will incur a fee of £10 per rider, without exception.

PRIVACY POLICY

Tannoch Stables, Palacerigg, Cumbernauld, Glasgow, G67 3HU ("Tannoch") comply fully with GDPR and set out below what contact we are likely to have with you, the data we collect from you, when that data is collected, how it is used, where it is stored and the third parties we use to process data.

 

Contact Form submitted from the website 

 

We treat this as a legitimate interest.  Your name, email address and message will be stored on our website Contacts List held by Wix. We receive notification of that contact and will reply to you by email – these are stored on our company mail server names.co.uk. 

 

A booking has been placed

You have entered into a contract with Tannoch to provide you with a service. The information you have entered into the Booking Form and payment amount are stored on our Website Orders List held by Wix. We are also notified of the above by email and this is stored on our company mail server names.co.uk.  We use PayPal to administer your payment and we NEVER have access to your payment information and never hold onto any payment information other than your name and the amount paid. This information is held for 6 years to comply with our UK tax responsibilities.    ​

We take your privacy and the processing of your information very seriously and DO NOT and will NEVER sell your details to third parties.  Our third party partners i.e. Wix, PayPal and names.co.uk fully comply with the GDPR regulations. You can view their Privacy Policies by clicking on their names.

The information we learn from customers helps us personalise and continually improve your shopping experience with us. Our Website provider uses Cookies to provide a seamless service.  We use this information to handle orders, deliver products and services, process payments and furthermore to communicate with you about orders, products, services and promotional offers as well as to update our records.  We also use this information to improve platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.  You can choose not to provide certain information.

We use Wix as our payment solution for the very reason that it means your financial details are entirely protected through their systems.

We may use Google Analytics ("GA") to collect and analyse usage data from our website etc. GA use First Party Cookies to record information about your access. For more information, please refer to GA's privacy policy.

Should you wish us to remove any data held, please contact us on enquiries@tannoch.co.uk.  

We may from time-to-time update our Privacy Policy in accordance with GDPR.