Cancellation Policy

As Tannoch invests in the expectations of their customers and the selection of the correct horse & instrucotr,  we have implemented a cancellation policy.  Horses have to be caught in from the fields, brought to the yard and groomed and tacked in preparation for lessons.  Should a client not turn up or give short notice then the efforts made have been wasted or other clients have been deprived of that time slot.

 

Cancellations should be made at least twenty-four hours before the commencement of the lesson.  Cancellations made within twenty-four hours of the lesson start time will be charged £10 and will be payable at the time of cancellation. Repeated cancellations or certain circumstances will require payment in full should the lesson be cancelled last minute or no notice given of cancellation/non attendance.

 

Cancellations should be made to 01236 733424. The answering machine operates 24hrs.

 

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